Hotel Front Desk Guest Services Associate

CROWN HOTEL & TRAVEL MANAGEMENT LLC; Dunn (NC); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Insurance (Medical, Dental and Vision)

Supplemental Insurance

Enhanced Paid Time Off (PTO) Plan

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management, LLC is seeking a Front Desk Agent in Dunn, NC for part-time or full-time roles. The position involves greeting guests, managing reservations, processing payments, and providing information about hotel services.

Weekend availability is required, and the role offers benefits and paid training. The ideal candidate has a high school diploma, basic computer skills, and strong communication abilities to interact with diverse guests.

Qualifications

• High school diploma or equivalent
• Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must display very good organization and time management skills
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
• Must be able to regularly lift and carry up to 20 pounds without assistance
• To always maintain a high standard of personal hygiene and appearance

Responsibilities

• Receiving accommodation reservations from visitors
• Taking the details of all arriving guests including payment information
• Allocating rooms to all guests
• Providing information to guests about the procedures, policies, and facilities of the hotel
• Providing the guest with the necessary tourism information
• Handling all customer concerns and queries
• Issuing receipts to the guests
• Ensuring the safety and security of all guests
• Maintain all guest reservations in accordance with credit card security requirements
• Balance and properly account for cash drawer at the desk for each shift
• Maintain all training requirements as set forth by General Manager
• Assisting guests with safety deposit box forms and keys as outlined by GM
• Wear a provided uniform and name tag at all times on the property
• Perform routine cleaning throughout the work area
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
• Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel
• Respond to guest’s requests for immediate repairs
• Report lost-and-found items in accordance with hotel procedures
• All other assigned duties

Skills

Customer service

Communication

Multitasking

Time management

Basic computer skills

Personal hygiene

Education

High school diploma or equivalent

Tools

Word

Job description

Crown Hotel & Travel Management, LLC is seeking a Front Desk Agent in Dunn, NC for part-time or full-time roles. The position involves greeting guests, managing reservations, processing payments, and providing information about hotel services.

Weekend availability is required, and the role offers benefits and paid training. The ideal candidate has a high school diploma, basic computer skills, and strong communication abilities to interact with diverse guests.