Guest Experience Front Desk Agent

Bardessono; Orlando, Northern (FL, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

DoubleTree Orlando Downtown is seeking a Hotel Front Desk Agent to greet guests, check them in and out efficiently, and manage reservations at the front desk. You will post charges, handle cash and card payments, and maintain system accuracy for daily transactions.

The role requires excellent guest service, teamwork, and the ability to adapt to varying schedules including nights, weekends, and holidays. This position is full-time and on-site at the Orlando property.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and promptly.
• Know and use Front Office system for daily transactions.
• Handle cash, checks, and credit card payments correctly.
• Review reservations with special requests and block rooms accordingly.
• Manage reservations including same-day bookings and cancellation procedures.

Skills

Customer service mindset

Team collaboration

Flexibility with schedules

Cash handling knowledge

Communication skills

Job description

DoubleTree Orlando Downtown is seeking a Hotel Front Desk Agent to greet guests, check them in and out efficiently, and manage reservations at the front desk. You will post charges, handle cash and card payments, and maintain system accuracy for daily transactions.

The role requires excellent guest service, teamwork, and the ability to adapt to varying schedules including nights, weekends, and holidays. This position is full-time and on-site at the Orlando property.