Evening Front Desk Agent — Create Memorable Stays

KMG Hotels; Overland Park (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Element Overland Park-Leawood is seeking a reliable Front Desk Agent for a full-time 3:00 PM-11:00 PM shift. You will welcome guests, register and assist with reservations, handle payments, and provide information about local area and hotel services.

Responsibilities include coordinating with Housekeeping, maintaining room-status accuracy, and promoting hotel amenities. The role requires excellent customer service, teamwork, and punctuality.

Qualifications

• Excellent customer service and communication skills.
• Professional and friendly attitude.
• Ability to work independently while also being a strong team player.
• Ability to multitask and remain organized in a busy hotel environment.
• Comfortable handling money and confidential guest information.
• Ability to learn and follow hotel policies and procedures.
• Reliable attendance and punctuality.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Register guests, assign rooms, and accommodate special requests.
• Process guest check-ins and check-outs accurately and efficiently.
• Handle cash, credit cards, and guest accounts in accordance with hotel policies and procedures.
• Assist with reservations, including same-day and future reservations, cancellations, preregistration, and room blocking.
• Maintain a strong understanding of room types, locations, rates, availability, and hotel amenities.
• Use suggestive selling techniques to promote rooms, upgrades, and other hotel services.
• Provide guests with information about the hotel, local area, activities, and services.
• Communicate closely with Housekeeping regarding room status, check-outs, late check-outs, early arrivals, special requests, and day-use rooms.
• Monitor and maintain accurate room-status information.
• Coordinate maintenance and repair requests with the appropriate departments.
• Answer the telephone using professional and courteous communication.
• Properly handle guest mail, packages, messages, and deliveries.
• Respond to guest questions, concerns, and requests with professionalism and a solutions-oriented attitude.
• Report unusual occurrences, safety concerns, or guest issues to the manager or assistant manager.
• Follow all hotel safety, emergency, accident-prevention, and security procedures.
• Maintain a clean, organized, and professional front desk and lobby area.
• Attend department meetings and participate as a member of the hotel team.
• Assist with other hotel duties as needed to support daily operations.

Skills

Customer service

Communication

Team player

Multitasking

Money handling

Policy adherence

Reliability

Education

High school diploma or equivalent

Tools

Front desk software (PMS)

Job description

Element Overland Park-Leawood is seeking a reliable Front Desk Agent for a full-time 3:00 PM-11:00 PM shift. You will welcome guests, register and assist with reservations, handle payments, and provide information about local area and hotel services.

Responsibilities include coordinating with Housekeeping, maintaining room-status accuracy, and promoting hotel amenities. The role requires excellent customer service, teamwork, and punctuality.