Front Desk Agent - Element Hotel

KMG Hotels; Overland Park (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Element Overland Park – Leawood in Overland Park, KS is seeking a friendly Front Desk Agent for a 3:00 PM–11:00 PM shift. You will welcome guests, handle check-ins/outs, and assist with reservations to ensure a smooth stay.

The role emphasizes exceptional guest service, problem-solving, and teamwork in a fast-paced hotel environment. Prior hospitality experience is preferred, with training provided as needed.

Qualifications

• High school diploma or equivalent required.
• Previous hotel-related experience preferred.

Responsibilities

• Greet guests and provide friendly, professional service.
• Check guests in and out accurately and efficiently.
• Register guests, assign rooms, and accommodate special requests.
• Process payments and follow all cash-handling procedures.
• Answer phones with proper etiquette and assist with inquiries.
• Provide local recommendations and assist with reservations.

Skills

Guest service

Cash handling

Multitasking

Communication

Teamwork

Learning mindset

Education

High school diploma or equivalent

Job description

Front Desk Agent – Full-Time | 3:00 PM–11:00 PM.

Element Overland Park – Leawood.

The Element Overland Park – Leawood is looking for a friendly, dependable, and professional Full-Time Front Desk Agent to join our team!

Schedule:

3:00 PM–11:00 PM.

If you enjoy meeting new people, solving problems, and creating a great experience for guests, this could be a great opportunity for you.

About The Position

The Front Desk Agent is one of the most important faces of our hotel. From the moment guests arrive until they check out, you'll help make their stay comfortable, welcoming, and memorable.

You’ll greet and assist guests, check them in and out, answer questions, make reservations, provide recommendations about the local area, handle payments, and help resolve any issues that come up during their stay.

This position is perfect for someone who enjoys a fast-paced environment, working with people, and no two days being exactly the same.

What You'll Do

• Warmly greet guests and provide friendly, professional service.
• Check guests in and out efficiently and accurately.
• Register guests, assign rooms, and accommodate special requests when possible.
• Process payments and follow all credit card, cash-handling, and check-cashing procedures.
• Answer phones and use proper telephone etiquette.
• Assist guests with questions, requests, directions, and local recommendations.
• Take same-day and future reservations and understand cancellation procedures.
• Understand room types, locations, rates, and hotel amenities.
• Use suggestive selling techniques to promote room upgrades and hotel services.
• Monitor and maintain accurate room status information.
• Communicate closely with Housekeeping regarding check-outs, late check-outs, early arrivals, room status, and special requests.
• Communicate maintenance and repair requests to the appropriate department.
• Properly handle guest mail, packages, and messages.
• Maintain a clean, organized, and welcoming front desk area.
• Attend department meetings and communicate important information to management.
• Report unusual situations, guest concerns, or requests to the manager or assistant manager.
• Follow all hotel safety, emergency, and accident-prevention procedures.
• Assist other departments when needed to help ensure smooth hotel operations.

What We're Looking For

We’re looking for someone who is:

• Friendly, welcoming, and comfortable interacting with guests.
• Professional and dependable.
• Sales-minded and confident recommending hotel services and upgrades.
• Able to multitask and stay organized in a busy environment.
• Comfortable handling cash and credit card transactions.
• A good communicator who works well with both guests and coworkers.
• Willing to learn hotel systems and procedures.
• Available to work the 3:00 PM–11:00 PM shift.
• Flexible when business needs occasionally require working a different shift.

Previous hotel or front desk experience is preferred, but we are willing to train the right person.

Qualifications & Physical Requirements

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Position requires frequent standing, sitting, walking, writing, typing, grasping, and repetitive motions.
• Must be able to communicate effectively with guests and coworkers.
• May occasionally be required to lift or carry up to 40 pounds.

Why Join Our Team?:

If you're looking for a position where you can meet people, build hospitality experience, and make a difference in a guest's stay, we'd love to hear from you!