Front Desk Agent – Full-Time | 3:00 PM–11:00 PM - Element Hotel

KMG Hotels; Olathe (KS); On-site; USD 21,000 - 29,000; Full time

Job summary

Element Overland Park – Leawood is seeking a friendly, professional Front Desk Agent for a full-time evening shift (3:00 PM–11:00 PM). You will warmly greet guests, check them in and out, handle reservations, and provide local recommendations to ensure a memorable stay.

You’ll manage payments, answer inquiries, coordinate with housekeeping, and assist guests with special requests in a fast-paced hotel environment.

Qualifications

• Friendly, welcoming and able to engage with guests.
• Professional and dependable in a fast-paced environment.
• Sales-minded with ability to upsell hotel services/upgrades.
• Able to multitask and stay organized during busy shifts.
• Comfortable handling cash and card transactions.
• Strong verbal and written communication with guests and staff.
• Willing to learn hotel systems and procedures.
• Availability for the 3:00 PM–11:00 PM shift.
• Flexible to cover additional shifts as needed.

Responsibilities

• Greet guests warmly and provide professional service.
• Check guests in and out efficiently and accurately.
• Register guests, assign rooms, and accommodate special requests.
• Process payments and follow standard cash-handling procedures.
• Answer phones and use telephone etiquette.
• Assist guests with questions and local recommendations.
• Take reservations and understand cancellation policies.
• Understand room types, rates, and hotel amenities.
• Suggest room upgrades and hotel services.
• Coordinate with Housekeeping on status and requests.
• Report issues to management and escalate when needed.
• Maintain a clean, organized front desk area.

Skills

Friendly/welcoming

Professionalism

Sales-minded

Multitasking

Good communicator

Learn hotel systems

Shift flexibility

Cash handling

Team player

Education

High school diploma or equivalent

Previous hotel-related experience preferred

Job description

Front Desk Agent – Full-Time | 3:00 PM–11:00 PM.

Element Overland Park – Leawood.

The Element Overland Park – Leawood is looking for a friendly, dependable, and professional Full-Time Front Desk Agent to join our team!

Schedule:

3:00 PM–11:00 PM.

If you enjoy meeting new people, solving problems, and creating a great experience for guests, this could be a great opportunity for you.

About the Position:

The Front Desk Agent is one of the most important faces of our hotel. From the moment guests arrive until they check out, you'll help make their stay comfortable, welcoming, and memorable.

You’ll greet and assist guests, check them in and out, answer questions, make reservations, provide recommendations about the local area, handle payments, and help resolve any issues that come up during their stay.

This position is perfect for someone who enjoys a fast-paced environment, working with people, and no two days being exactly the same.

What You'll Do:

• Warmly greet guests and provide friendly, professional service.
• Check guests in and out efficiently and accurately.
• Register guests, assign rooms, and accommodate special requests when possible.
• Process payments and follow all credit card, cash-handling, and check-cashing procedures.
• Answer phones and use proper telephone etiquette.
• Assist guests with questions, requests, directions, and local recommendations.
• Take same-day and future reservations and understand cancellation procedures.
• Understand room types, locations, rates, and hotel amenities.
• Use suggestive selling techniques to promote room upgrades and hotel services.
• Monitor and maintain accurate room status information.
• Communicate closely with Housekeeping regarding check-outs, late check-outs, early arrivals, room status, and special requests.
• Communicate maintenance and repair requests to the appropriate department.
• Properly handle guest mail, packages, and messages.
• Maintain a clean, organized, and welcoming front desk area.
• Attend department meetings and communicate important information to management.
• Report unusual situations, guest concerns, or requests to the manager or assistant manager.
• Follow all hotel safety, emergency, and accident-prevention procedures.
• Assist other departments when needed to help ensure smooth hotel operations.

What We're Looking For:

We’re looking for someone who is:

• Friendly, welcoming, and comfortable interacting with guests.
• Professional and dependable.
• Sales-minded and confident recommending hotel services and upgrades.
• Able to multitask and stay organized in a busy environment.
• Comfortable handling cash and credit card transactions.
• A good communicator who works well with both guests and coworkers.
• Willing to learn hotel systems and procedures.
• Available to work the 3:00 PM–11:00 PM shift.
• Flexible when business needs occasionally require working a different shift.

Previous hotel or front desk experience is preferred, but we are willing to train the right person.

Qualifications & Physical Requirements:

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Position requires frequent standing, sitting, walking, writing, typing, grasping, and repetitive motions.
• Must be able to communicate effectively with guests and coworkers.
• May occasionally be required to lift or carry up to 40 pounds.

Why Join Our Team?:

If you're looking for a position where you can meet people, build hospitality experience, and make a difference in a guest's stay, we'd love to hear from you!