Guest Services Front Desk Agent

Downtown Boulder Partnership; Overland Park (KS); On-site; USD 20,664 - 24,796; Full time

Job summary

Sonesta Essentials Hotel Overland Park in Overland Park, KS, is seeking an enthusiastic hotel front desk receptionist to welcome guests and manage accounts. You will answer inquiries, handle reservations, and ensure a smooth check-in/out experience with a focus on exceptional service.

The role requires strong communication, interpersonal skills, and the ability to remain calm under pressure. Prior hospitality front desk experience is preferred, with knowledge of Microsoft Office and reservation

Qualifications

• 1 year of experience in hospitality as a front desk agent, receptionist, or guest service specialist preferred.
• Well-versed in handling telephone calls and managing stressful situations.
• Displays strong interpersonal, time management, organizational, and customer service skills.
• Has previous experience or working knowledge of Microsoft Office and reservation management systems.

Responsibilities

• Bookkeeping: keep accurate records of all hotel guest account information.
• Welcome, register, check-in, and check out guests, provide keys and room numbers, and record credit card information.
• Answer calls and inquiries about room bookings, rates, amenities, rewards programs, and special requests.
• Handle customer complaints as necessary.
• Coordinate with housekeeping to ensure rooms are ready.

Skills

Customer service

Interpersonal skills

Communication

Time management

Organizational skills

Reservation systems

Microsoft Office

Tools

Microsoft Office

Reservation management systems

Job description

Sonesta Essentials Hotel Overland Park in Overland Park, KS, is seeking an enthusiastic hotel front desk receptionist to welcome guests and manage accounts. You will answer inquiries, handle reservations, and ensure a smooth check-in/out experience with a focus on exceptional service.

The role requires strong communication, interpersonal skills, and the ability to remain calm under pressure. Prior hospitality front desk experience is preferred, with knowledge of Microsoft Office and reservation