Evening Dispatch Coordinator — Optimize Tech Routes

Absolute Plumbing, Electrical, Heating and Air; Denver (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Full benefits

401k match

Job summary

Absolute Plumbing, Electrical, Heating and Air is seeking a Dispatch Coordinator to optimize service calls by coordinating technician transportation and schedules in a fast-paced office setting. The role emphasizes strong organizational skills, prioritization, and excellent customer communication to ensure the right professionals are dispatched for each call.

You will manage driver and technician timelines, maintain a routes matrix, and collaborate with drivers daily while forecasting workloads

Qualifications

• Dispatch experience required.
• Strong decision-making abilities.
• Excellent time management and multitasking skills.
• Customer-focused with a passion for service.
• Team player committed to reliability and attendance.
• Ability to identify customer needs and communicate offerings clearly.

Responsibilities

• Coordinate transportation movements of technicians.
• Maintain drivers’ schedules as they change throughout the day.
• Track technicians’ start and departure times.
• Maintain a routes matrix to assign calls to the right tech.
• Interact with drivers daily and address route or parts issues.
• Forecast workload 2–3 days ahead and follow up on pending work.

Skills

Dispatch experience

Decision-making

Time management

Customer focus

Team player

Multitasking

Job description

Absolute Plumbing, Electrical, Heating and Air is seeking a Dispatch Coordinator to optimize service calls by coordinating technician transportation and schedules in a fast-paced office setting. The role emphasizes strong organizational skills, prioritization, and excellent customer communication to ensure the right professionals are dispatched for each call.

You will manage driver and technician timelines, maintain a routes matrix, and collaborate with drivers daily while forecasting workloads