Evening Dispatch Coordinator: Service & Tech Routes

Absolute Electrical, Plumbing, Heating & Air; Denver (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Full benefits

401(k) match

Job summary

Absolute Electrical Plumbing Heating & Air is seeking a Dispatcher to join our team in Denver. The in-office role pays $23–$25 per hour, depending on experience, with schedule Monday–Friday, 6:00pm–10:00pm.

You will coordinate technician movements, track driver schedules, and ensure the right tech for each call while communicating with clients throughout the process. Ideal candidates have dispatch experience, strong organizational skills, and a customer-first attitude.

Qualifications

• Dispatch experience required.
• Rebate & Permitting experience highly preferred.
• Strong customer service orientation.
• Good decision-making abilities.
• Ability to organize and prioritize tasks.
• Reliable attendance and dependability.
• Team player and multitasking skills.

Responsibilities

• Coordinate the transportation movements of the technicians.
• Track drivers’ schedules as they change throughout the day.
• Monitor technicians’ start and departure times.
• Maintain a matrix with tech routes, start location, tools and qualifications to assign calls.
• Interact with drivers daily.
• Anticipate problems with routes and parts and make quick sound decisions.
• Respond to customer requests related to jobs performed by a technician.
• Order parts for special orders.
• Maintain techs’ vacation, sick and weekend schedules.
• Forecast workload for 2–3 days out.
• Contact customers with parts pending and status of parts.

Skills

Dispatch experience

Multitasking

Time management

Customer service

Decision making

Team player

Communication

Job description

Absolute Electrical Plumbing Heating & Air is seeking a Dispatcher to join our team in Denver. The in-office role pays $23–$25 per hour, depending on experience, with schedule Monday–Friday, 6:00pm–10:00pm.

You will coordinate technician movements, track driver schedules, and ensure the right tech for each call while communicating with clients throughout the process. Ideal candidates have dispatch experience, strong organizational skills, and a customer-first attitude.