Dispatch & Logistics Coordinator

Leoforce; Orlando (FL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Growth opportunity

Work-life balance

Family friendly environment

Job summary

Leoforce in Orlando, FL is seeking a Dispatch & Logistics Coordinator to manage daily dispatch operations, coordinate with clients and technicians, and ensure smooth service delivery in a fast-paced environment.

The role requires a minimum of 5 years in logistics coordination with strong communication and customer service skills. You will optimize labor scheduling, update dispatch software, and collaborate with maintenance teams for commercial clients.

Qualifications

• Five years of experience in a similar role and logistics coordination.
• Strong client-facing communication and service orientation.
• Proficiency with dispatch software and common business tools.

Responsibilities

• Coordinate and manage labor scheduling to ensure efficient resource use.
• Handle incoming calls and respond to client inquiries promptly and professionally.
• Update dispatch software with detailed notes for transparency and teamwork.
• Coordinate with maintenance departments for commercial clients.
• Collaborate with technicians, plumbers, and field staff with necessary information.
• Develop and implement logistics plans for cost-effective operations.
• Communicate with clients, provide updates, and resolve issues.
• Maintain knowledge of services to offer accurate information.

Skills

Labor scheduling

Logistics coordination

Communication skills

Customer service

Dispatch software

Organizational skills

Problem solving

Tools

Dispatch software

Job description

Dispatch & Logistics Coordinator

Job Description

Experience: Mid Level

Salary: $25 - $30 per hour

Job Details

Are you a dynamic, organised and resourceful individual who thrives in a fast-paced environment? If so, our Dispatch & Logistics Coordinator role might be the perfect fit for you. This role is a vital part of our team, ensuring smooth and efficient operations, and providing superior service to our clients. You will be responsible for managing the daily operations of our dispatch and logistics department, coordinating with clients and technicians, and maintaining communication with various stakeholders.

Responsibilities

• Coordinate and manage labor scheduling to ensure efficient utilization of resources.
• Handle incoming calls and respond to client inquiries promptly and professionally.
• Update dispatch software with accurate and detailed notes, ensuring transparency and effective communication across the team.
• Partner with maintenance departments for commercial clients to facilitate seamless service delivery.
• Coordinate with technicians, plumbers, and other field staff, ensuring they have the necessary information and resources to complete their tasks.
• Develop and implement logistics plans, ensuring efficient and cost-effective operations.
• Communicate effectively with clients, providing updates and resolving any issues or concerns.
• Maintain a thorough understanding of our services and products to provide accurate information and recommendations to clients.

Qualifications

• Minimum of 5 years of experience in a similar role, preferably within the same industry.
• Proven experience in logistics coordination and labor scheduling.
• Strong communication skills, with the ability to interact effectively with clients and team members.
• Proficiency in using dispatch software and other relevant computer applications.
• Exceptional organizational skills, with the ability to manage multiple tasks simultaneously and meet deadlines.
• Problem-solving skills, with the ability to resolve issues quickly and effectively.
• Ability to work in a fast-paced environment, adapting to changing priorities as needed.
• Strong customer service skills, with a focus on providing superior service to clients.
• Experience in partnering with maintenance departments for commercial clients is a plus.
• Experience coordinating with technicians, plumbers, and other field staff is highly desirable.

This role offers a challenging and rewarding opportunity for a motivated individual to play a key role in our operations. If you have the necessary skills and experience, we would love to hear from you.

A bit about us:

We are local Family business with years of expertise in Commercial Plumbing services.

Why join us?

• Work Life Balance
• Medical/Dental/Vision
• Growth Opportunity
• Excellent Team
• Family Friendly Environment

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