Evening Dispatch Coordinator

Ruan Transportation Management Systems; Londonderry (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

Ruan Transportation Management Systems in Londonderry, NH is seeking a full-time evening Dispatch Coordinator to manage the movement of customer orders and coordinate drivers in a compliant, efficient manner. This on-site role runs Monday through Friday, 2:00 PM to 10:30 PM, focusing on minimizing delays and ensuring service levels.

The dispatcher will use the Ruan TMS to capture real-time data, assign workloads, monitor progress, and resolve scheduling issues while maintaining safety and

Qualifications

• Coordinate timely movement of customer product in compliance with DOT regulations.
• Direct and schedule drivers' work and notify them of assignments to ensure on-time delivery.
• Identify and resolve daily service and scheduling issues; escalate to management as needed.

Responsibilities

• Coordinate the timely pickup and delivery of all customer orders within the assigned area while maintaining customer expectations.
• Direct and schedule drivers' work; notify drivers of work assignments to ensure on-time movement of goods.
• Identify and resolve daily service and scheduling issues; inform and escalate to management as appropriate.
• Monitor drivers' hours of service to prevent DOT violations.
• Maintain timely and professional communication with customer contacts on issues impacting service.
• Accurately update driver and dispatch information in the dispatch system in real time.

Skills

Dispatch coordination

Driver scheduling

DOT regulations

Customer communication

Time management

Tools

Ruan TMS

Job description

This full-time evening Dispatch Coordinator will work on-site in Londonderry, NH

Schedule: Monday - Friday

Hours: 2:00P - 10:30P

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and escalateservice issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.