Dispatch Coordinator

Ruan Transportation Management Systems; Greensboro (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Ruan Transportation Management Systems is seeking a full-time employee to coordinate the timely movement of products in Greensboro, NC. The role involves directing drivers, resolving scheduling issues, and ensuring compliance with DOT regulations.

Applicants should have skills in effective communication, data management, and safety monitoring. The position features a rotating schedule of 4 days on, 4 days off from 5:00 PM to 5:00 AM.

Responsibilities

• Coordinate timely pickup and delivery of customer orders.
• Direct and schedule drivers' work to ensure efficiency.
• Identify and resolve service and scheduling issues.
• Monitor drivers' hours of service to prevent violations.
• Communicate effectively with customers regarding service issues.
• Prepare and process data and paperwork accurately.
• Promote safety in dispatch operations.

Job description

This is a full-time position working onsite in Greensboro, NC.

Schedule: 4 days on 4 days off rotating schedule.

Hours: 5:00 PM-5:00 AM

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.