Dispatch Coordinator

Ruan Transportation Management Systems; Rexford (KS); On-site; USD 45,000 - 55,000; Full time

Job summary

Ruan Transportation Management Systems in Rexford, Kansas is looking for a logistics coordinator to manage the timely movement of customer products while ensuring compliance with all safety and regulatory standards. The role involves scheduling drivers, resolving service issues, and maintaining effective communication with customers.

The ideal candidate will have experience in logistics management, ensuring products are delivered efficiently and safely while effectively using transportation management systems.

Responsibilities

• Coordinate timely pickup and delivery of customer orders while ensuring efficient driver utilization.
• Schedule and notify drivers of assignments for on-time movement of goods.
• Resolve daily service and scheduling issues while maintaining professional customer communication.
• Monitor drivers' hours of service to prevent DOT violations.
• Prepare and process operational data accurately and in a timely manner.
• Promote safety in all dispatch areas.

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.