Evening Crisis Housing Advocate — Shelter & Client Support

Pillars Inc; Appleton (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation

Sick leave

Disability insurance

Life insurance

Retirement plan with employer match

Employee Assistance Plan

Job summary

Pillars Inc. is seeking a dedicated Crisis Housing Advocate to join our Adult Shelter team in Appleton, WI. This full-time role covers the evening shift from 3:30pm to Midnight, supporting clients, volunteers, and staff with intake, safety, and resources in a fast-paced shelter environment.

You will collaborate with partners, manage daily activities, assist with HMIS entry, and help ensure a respectful, secure setting that empowers adults and families to move toward housing solutions.

Qualifications

• Experience working with homelessness or survivors of domestic violence is preferred.
• Knowledge of community resources for low-income or homeless individuals and families.
• Strong oral, written, interpersonal, and organizational skills; ability to work independently and in a team.

Responsibilities

• Serve as the first point of contact for clients, volunteers, and visitors; handle walk-ins and phone inquiries.
• Complete client intake and exit processes, assess eligibility, conduct tours, educate on Pillars programs.
• Enter client data into HMIS and maintain accurate electronic logs and documentation.

Skills

Accountability

Building Relationships

Decision Making

Conflict Management

Confidentiality

Tools

Microsoft Office

Job description

Pillars Inc. is seeking a dedicated Crisis Housing Advocate to join our Adult Shelter team in Appleton, WI. This full-time role covers the evening shift from 3:30pm to Midnight, supporting clients, volunteers, and staff with intake, safety, and resources in a fast-paced shelter environment.

You will collaborate with partners, manage daily activities, assist with HMIS entry, and help ensure a respectful, secure setting that empowers adults and families to move toward housing solutions.