Weekend Crisis Advocate — Shelter & Hotline Support

FRIENDS, Inc.; West Bend (WI); On-site; USD 22,730 - 23,419; Part time

Job summary

FRIENDS, Inc. in West Bend, Wisconsin is looking for a part-time Crisis Advocate to provide crisis intervention and shelter support during weekend shifts. This role involves answering the 24/7 crisis hotline, supporting survivors of domestic violence, and ensuring a safe shelter environment.

The ideal candidate will have a high school diploma, a year of relevant experience, and excellent communication skills. The position requires a commitment to maintaining a structured, respectful community within the shelter.

This is a frontline position scheduled every other weekend with pay ranging from $16.50 to $17.00 per hour.

Qualifications

• One year experience serving survivors of domestic violence and/or sexual assault.
• Excellent communication skills; cultural competence and ability to interact with diverse populations.
• Strong self-motivation and organizational skills to manage diversified tasks.

Responsibilities

• Provide trauma-informed crisis intervention and support shelter operations.
• Answer and respond to the 24/7 crisis hotline.
• Document all hotline calls and client interactions accurately.

Skills

Crisis intervention

Communication skills

Cultural competence

Organizational skills

Decision making

Education

High School Diploma

Tools

Osnium database

Computer

Job description

FRIENDS, Inc. in West Bend, Wisconsin is looking for a part-time Crisis Advocate to provide crisis intervention and shelter support during weekend shifts. This role involves answering the 24/7 crisis hotline, supporting survivors of domestic violence, and ensuring a safe shelter environment.

The ideal candidate will have a high school diploma, a year of relevant experience, and excellent communication skills. The position requires a commitment to maintaining a structured, respectful community within the shelter.

This is a frontline position scheduled every other weekend with pay ranging from $16.50 to $17.00 per hour.