Evening Concierge & Resident Services Specialist

Greystar Worldwide, LLC; New York (NY); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Paid Time off

Onsite housing discount

6-week sabbatical after 10 years of…

401(k) with company match

Parental leave

Life insurance

Job summary

Greystar Worldwide, LLC is seeking a resident services associate for a Tuesday-Saturday 3:00 pm–11:30 pm shift in New York. The role focuses on welcoming prospects and residents, coordinating services, and ensuring smooth operations within the leasing office.

Responsibilities include answering calls, managing packages, monitoring security, and maintaining logs. Competitive benefits apply; hourly rate is $24.00 with potential bonuses depending on performance and location.

Responsibilities

• Greets prospects and residents at the office and assists with their questions.
• Monitors guest traffic and ensures comfort while waiting.
• Answers calls and routes them to the right team member.
• Assists residents with luggage cart check-in/out.
• Monitors parking lot for team members and vendors.
• Monitors fire alarm panel and security cameras.
• Manages package deliveries and notifies residents within 24 hours.
• Keeps a daily log of events and security status.
• Maintains logs for equipment rentals and services.
• Assists in calling vendors for laundry room services.
• Keeps info on local area restaurants and services for residents.
• Books freight elevator for move-ins/move-outs.

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources.

Tuesday- Saturday shift, 3:00 pm- 11:30 pm.

JOB DESCRIPTION

• Greets prospects and residents as they enter the office/leasing area, and ensures that prospects and visitors are comfortable while they wait to speak with a team member.
• Monitors guest traffic.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Assists residents with the checking in or out of luggage carts.
• Monitors parking lot for team members and vendors.
• Monitors fire alarm panel and security cameras.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Keeps a daily log of events and community security status. Reports any concerns to management.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists in calling vendors for service tickets for laundry room services.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.
• Books freight elevator for move-in, move-out and furniture deliveries.

#LI-SV1

The hourly rate for this position is $24.00.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions:Inaddition to the base salary, this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.
• Onsite Property Positions:Inaddition to the base salary, this role may be eligible to participatein weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, HospitalIndemnity, PetInsurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].