Evening Concierge & Guest Services Specialist

Planned Companies; Washington (District of Columbia); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Job summary

Planned Companies in Washington, DC, seeks a Front Desk Associate/Doorman to greet tenants, guests and vendors and coordinate services. You will schedule reservations, assist with events, provide local recommendations and manage mail and access control.

This is a full-time on-site role with a 3:00 PM - 11:30 PM schedule and a 30 minute unpaid break. This position requires at least 3 years of customer service experience, excellent communication, basic computer skills, and the ability to lift up

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer service

Communication

Time management

Multitasking

Job description

Planned Companies in Washington, DC, seeks a Front Desk Associate/Doorman to greet tenants, guests and vendors and coordinate services. You will schedule reservations, assist with events, provide local recommendations and manage mail and access control.

This is a full-time on-site role with a 3:00 PM - 11:30 PM schedule and a 30 minute unpaid break. This position requires at least 3 years of customer service experience, excellent communication, basic computer skills, and the ability to lift up