Evening Concierge & Guest Experience Specialist

Planned Companies; Silver Spring (MD); On-site; USD 22,000 - 32,000; Part time

Job summary

Planned Companies in Silver Spring, MD is seeking motivated Front Desk Associates and Doormen for part-time evening shifts (5pm-10pm, with Saturday 10am-10pm) to warmly welcome tenants, guests and vendors and ensure a safe, presentable environment.

The role emphasizes building relationships, coordinating reservations and events, directing visitors, handling mail and deliveries, and maintaining access control. Strong customer service and communication skills are essential.

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication.
• Knowledge of local attractions and establishments.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences.
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and access to local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby, and manage keys & access cards.

Skills

Customer service

Communication skills

Multitasking

Time management

Job description

Planned Companies in Silver Spring, MD is seeking motivated Front Desk Associates and Doormen for part-time evening shifts (5pm-10pm, with Saturday 10am-10pm) to warmly welcome tenants, guests and vendors and ensure a safe, presentable environment.

The role emphasizes building relationships, coordinating reservations and events, directing visitors, handling mail and deliveries, and maintaining access control. Strong customer service and communication skills are essential.