Evening Concierge & Guest Experience Lead

Jobvite, Inc.; New York (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K with employer match

Job summary

Planned Companies is seeking Front Desk Associates and Doormen to deliver a welcoming experience for tenants, guests and vendors in Midtown and Harlem, NY. Shifts run Friday through Monday from 3pm to 11pm, with location alternating by day.

Responsibilities include greeting visitors, coordinating reservations and events, guiding access, securing mail and deliveries, answering phones, and maintaining lobby security.

Qualifications

• 3+ years of customer service experience.
• Desire to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences.
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and access to local entertainment, dining, retail, and attractions.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby, and manage keys and access cards.

Skills

Customer service

Communication

Local knowledge

Time management

Job description

Planned Companies is seeking Front Desk Associates and Doormen to deliver a welcoming experience for tenants, guests and vendors in Midtown and Harlem, NY. Shifts run Friday through Monday from 3pm to 11pm, with location alternating by day.

Responsibilities include greeting visitors, coordinating reservations and events, guiding access, securing mail and deliveries, answering phones, and maintaining lobby security.