Evening Concierge - Elevate Resident Experience

Park View Estates; Fountain Valley (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Flexible scheduling

Paid time off

Health benefits

401(K) with employer matching

Meals and uniforms

Employee Assistance Program

Paid training

Opportunities for advancement

Job summary

Integral Senior Living is seeking a dedicated Concierge to join our on-site team. You will greet guests, residents, and staff, handle calls, and relay messages while providing general information.

This role requires attention to detail in managing schedules, mail, and visitor logs within a caring senior-living environment. The ideal candidate has strong customer service experience, a high school diploma, and the ability to multitask in a dynamic community.

Qualifications

• High school diploma or GED preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Colllates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Communication

Telephone etiquette

Education

High School Diploma or GED

Job description

Integral Senior Living is seeking a dedicated Concierge to join our on-site team. You will greet guests, residents, and staff, handle calls, and relay messages while providing general information.

This role requires attention to detail in managing schedules, mail, and visitor logs within a caring senior-living environment. The ideal candidate has strong customer service experience, a high school diploma, and the ability to multitask in a dynamic community.