Evening Concierge: Community Experience Lead

bozzuto; Washington (District of Columbia); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k match

Tuition reimbursement

Career development

Diversity groups

Job summary

Bozzuto is seeking an Evening Concierge to warmly welcome prospects and residents as the first impression of the community. You will build ongoing relationships, manage front desk operations, and personalize every interaction to ensure residents feel at home.

You will handle problem solving, event planning, social media engagement, and feedback collection while supporting a welcoming, inclusive work culture with strong team collaboration.

Qualifications

• 2+ years' experience in hospitality, retail, travel or hotel.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer's needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care.
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community.
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community.
• Generating awareness, interest and excitement via social media.
• Encouraging happy customers to share the love by writing reviews on social networking sites.
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators.
• Working weekends or evenings depending on the shift.

Skills

Hospitality experience

Communication skills

Professional appearance

Software proficiency

Attention to detail

Customer focus

Lifting up to 25 lbs

Tools

Various software and apps

Job description

Bozzuto is seeking an Evening Concierge to warmly welcome prospects and residents as the first impression of the community. You will build ongoing relationships, manage front desk operations, and personalize every interaction to ensure residents feel at home.

You will handle problem solving, event planning, social media engagement, and feedback collection while supporting a welcoming, inclusive work culture with strong team collaboration.