Overnight Concierge — Guest Experience & Community

Bozzuto; Atlanta (GA); Hybrid; USD 44,000 - 45,000; Full time

Benefits offered by this job

Health & wellness benefits

20 days paid time off

401(k) with company match

Tuition reimbursement

Diversity and inclusion initiatives

Job summary

Bozzuto is seeking an Overnight Concierge to greet residents and prospects, create stellar first impressions, and personalize every interaction. You will solve problems, plan events, foster community, boost brand loyalty, and manage front desk operations, with weekend/evening shifts.

Ideal candidates have 2+ years in hospitality or related fields, strong communication, and comfort with various software; physical ability to lift up to 25 pounds.

Qualifications

• 2+ years of experience in hospitality, retail, travel or hotel environment.
• Outstanding communication skills, both written and verbal.
• Sharp professional appearance.
• Competent with various software, apps and computer programs.
• Eye for detail and a knack for anticipating a customer’s needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds.

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift

Skills

Hospitality experience

Communication skills

Professional appearance

Software proficiency

Customer focus

Attention to detail

Physical ability

Tools

General software

Mobile apps

Job description

Bozzuto is seeking an Overnight Concierge to greet residents and prospects, create stellar first impressions, and personalize every interaction. You will solve problems, plan events, foster community, boost brand loyalty, and manage front desk operations, with weekend/evening shifts.

Ideal candidates have 2+ years in hospitality or related fields, strong communication, and comfort with various software; physical ability to lift up to 25 pounds.