Resident Concierge: Create Welcoming, Connected Communities

Bozzuto; United States; On-site; USD 43,000 - 46,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid leave

401k with company match

Tuition reimbursement

Employee resource groups

Job summary

Bozzuto is seeking a Resident Concierge to welcome residents and prospects, creating stellar first impressions and building lasting relationships. You will manage inquiries, organize events, and help maintain a thriving community with a strong emphasis on guest experience.

The role requires 2+ years in hospitality or related fields, sharp communication, and a professional appearance. You will interact with residents, assist with packages, and support branding through social media and reviews.

Qualifications

• 2+ years experience in hospitality, retail, travel or hotel environment.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer’s needs.
• A customer-focused mentality.

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care.
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community.
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared-for community.
• Generating awareness, interest and excitement via social media.
• Encouraging happy customers to share the love by writing reviews on social networking sites.
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators.
• Working weekends or evenings depending on the shift.

Skills

Hospitality experience

Excellent communication

Professional appearance

Tech savvy

Attention to detail

Customer focus

Physical strength

Tools

Various software

Job description

Bozzuto is seeking a Resident Concierge to welcome residents and prospects, creating stellar first impressions and building lasting relationships. You will manage inquiries, organize events, and help maintain a thriving community with a strong emphasis on guest experience.

The role requires 2+ years in hospitality or related fields, sharp communication, and a professional appearance. You will interact with residents, assist with packages, and support branding through social media and reviews.