Evening Cashier & Friendly Checkout Pro

Michaels; Brentwood (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Michaels is seeking a store associate to deliver friendly customer service, assist shoppers in finding products, and ensure a smooth checkout experience. You will participate in truck unloads, stock shelves, and support Omni channel processes like BOPIS and SFS.

The role supports store recovery, POS operations, and framing services while upholding brand standards. This position requires standing for long periods, physical activity in a busy retail setting, and adherence to SOPs.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.

Skills

Retail/customer service

Job description

Michaels is seeking a store associate to deliver friendly customer service, assist shoppers in finding products, and ensure a smooth checkout experience. You will participate in truck unloads, stock shelves, and support Omni channel processes like BOPIS and SFS.

The role supports store recovery, POS operations, and framing services while upholding brand standards. This position requires standing for long periods, physical activity in a busy retail setting, and adherence to SOPs.