Evening Call Specialist & Receptionist

Family Service Association of San Antonio, Inc.; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Family Service Association of San Antonio, Inc. seeks a Call Specialist/Receptionist for the Evening shift (Suite 103).

You are the first contact for callers, visitors and agency partners, delivering a welcoming, client-centered experience in alignment with trauma-informed care. Responsibilities include answering a multi-line phone, routing calls, relaying messages, assisting with inquiries, collecting co-pays for counseling services, and opening/closing Suite 103.

Qualifications

• High school diploma or equivalent with basic office tasks training.
• 1–2 years experience in customer service preferred.
• Familiarity with Microsoft Office products (Word, Excel, Outlook).
• Fluent in English and Spanish desirable.

Responsibilities

• Answer a multi-line telephone and route incoming calls promptly; relay messages verbally or in writing; place outgoing calls as requested; regularly check voicemail and update greetings.
• Manage all incoming calls by directing to the correct department or community resources.
• Answer questions about the agency and provide addresses, directions, and other information.
• Check in and out clients receiving counseling services; collect co-pays; process the evening collection log.
• Open and close Suite 103; close during the week and open/close on Saturdays; lock the building and set the alarm.

Skills

Professionalism & Ethics

Interpersonal understanding

Achievement orientation

Healthcare environment awareness

Education

High school diploma

1-2 years customer service experience

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Family Service Association of San Antonio, Inc. seeks a Call Specialist/Receptionist for the Evening shift (Suite 103).

You are the first contact for callers, visitors and agency partners, delivering a welcoming, client-centered experience in alignment with trauma-informed care. Responsibilities include answering a multi-line phone, routing calls, relaying messages, assisting with inquiries, collecting co-pays for counseling services, and opening/closing Suite 103.