Call Specialist/Receptionist Evening

Family Service Association of San Antonio, Inc.; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Family Service Association of San Antonio, Inc. seeks a Call Specialist/Receptionist for the Evening shift (Suite 103).

You are the first contact for callers, visitors and agency partners, delivering a welcoming, client-centered experience in alignment with trauma-informed care. Responsibilities include answering a multi-line phone, routing calls, relaying messages, assisting with inquiries, collecting co-pays for counseling services, and opening/closing Suite 103.

Qualifications

• High school diploma or equivalent with basic office tasks training.
• 1–2 years experience in customer service preferred.
• Familiarity with Microsoft Office products (Word, Excel, Outlook).
• Fluent in English and Spanish desirable.

Responsibilities

• Answer a multi-line telephone and route incoming calls promptly; relay messages verbally or in writing; place outgoing calls as requested; regularly check voicemail and update greetings.
• Manage all incoming calls by directing to the correct department or community resources.
• Answer questions about the agency and provide addresses, directions, and other information.
• Check in and out clients receiving counseling services; collect co-pays; process the evening collection log.
• Open and close Suite 103; close during the week and open/close on Saturdays; lock the building and set the alarm.

Skills

Professionalism & Ethics

Interpersonal understanding

Achievement orientation

Healthcare environment awareness

Education

High school diploma

1-2 years customer service experience

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Call Specialist/Receptionist - Evening /For suite 103, evening and Saturday shift.

JOB SUMMARY:

As the first point of contact with callers, visitors and outside agency representatives, the Call Specialist/Receptionist projects the agency's welcoming client-centered philosophy; and performs clerical and administrative tasks in support of the day-to-day operations of one or more agency offices and/or programs while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency.

• Answer a multi-line telephone and route incoming calls promptly; accurately relay, verbally or in writing, all messages; place outgoing calls as requested; and regularly check the voicemail and change outgoing greetings as necessary.
• Manage all incoming telephone calls by addressing questions of callers and connecting them to the correct department or directing them to the appropriate community resource.
• Answer questions about the agency and provide callers with address, directions, and other information.
• Check in and out clients receiving counseling services, collect co-pays and process the evening collection log.
• Open and close suite 103; close during the week, open and close on Saturdays. Locking up building and setting alarm.

ESSENTIAL PERFORMANCE REQUIREMENTS AND FUNCTIONS:

Required Competencies/Skills:

• Professionalism and Ethics: The demonstration of ethics and sound professional practices, as well as stimulating social accountability and community stewardship. The desire to act in a way that is consistent with one's values and what one says is important
• Interpersonal Understanding: Ability to understand other people as well as to accurately hear and understand the unspoken or partly expressed thoughts, feelings, and concerns of others. It measures increasing complexity and depth of understanding of others and includes cross-cultural sensitivity and is in a trauma-informed context.
• Achievement Orientation: A concern for surpassing a standard of excellence. The standard may be one's own past performance; an objective measure; outperforming others; challenging goals, or something that has not been done previously.
• Healthcare and Human Services Environments: Ability to explain issues and advancements in the healthcare and human services industries.

QUALIFICATIONS:

To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.

Education/Training/Experience:

• High school diploma with special training in general office tasks; or high school diploma with demonstrated competence in general office tasks attained through on-the-job training; 1-2 years experience in a customer service role preferred.
• Familiarity with and working knowledge of Microsoft Office products such as Word, Excel, and Outlook.
• Knowledge of agency and community resources and services.
• Fluent in English and Spanish (read, write, and speak) desirable.
• State of Texas vehicle operator's license and proof of liability insurance, as applicable.

PHYSICAL DEMANDS:

• While performing the duties of this job, you must be able to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear, and taste or smell.
• You may be able to lift up to 25 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.