Evening Call Specialist & Receptionist

Family Service; San Antonio (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Family Service in San Antonio, TX, seeks a Call Specialist/Receptionist for evening shifts in suite 103. You will be the first point of contact for callers, visitors and partners, delivering a warm, client-centered experience and handling clerical tasks to support daily operations.

The role emphasizes trauma-informed care within Social Determinants of Health, requires bilingual English/Spanish desirable, and involves answering calls, guiding to resources, collecting co-pays, and securing the

Qualifications

• High school diploma with special office tasks training or equivalent.
• 1–2 years experience in a customer service role preferred.
• Familiarity with Microsoft Office (Word, Excel, Outlook).
• Knowledge of agency and community resources.
• Fluent in English and Spanish (read/write/speak) desirable.
• Texas driver’s license and liability insurance, as applicable.

Responsibilities

• Answer a multi-line telephone and route calls; relay messages verbally or in writing; update voicemail greetings.
• Direct callers to correct department or community resources.
• Provide callers with agency information, address, and directions.
• Check in/out clients receiving counseling; collect co-pays; process evening collection log.
• Open/close Suite 103; close during week; open/close on Saturdays; secure building and alarm.

Skills

Professionalism

Interpersonal Understanding

Achievement Orientation

Healthcare Environments

Education

High school diploma with special office training

High school diploma with on-the-job office training

1–2 years customer service experience

Familiarity with Microsoft Office (Word, Excel, Outlook)

Texas vehicle operator's license & liability insurance

Tools

Microsoft Office Suite

Job description

Family Service in San Antonio, TX, seeks a Call Specialist/Receptionist for evening shifts in suite 103. You will be the first point of contact for callers, visitors and partners, delivering a warm, client-centered experience and handling clerical tasks to support daily operations.

The role emphasizes trauma-informed care within Social Determinants of Health, requires bilingual English/Spanish desirable, and involves answering calls, guiding to resources, collecting co-pays, and securing the