Evening Admissions Specialist — Healthcare Intake

Acadia; Wilmington (NC); On-site; USD 18,000 - 26,000; Full time

Job summary

Wilmington Treatment Center is seeking an Admissions Specialist to be the first point of contact for incoming patients, ensuring a welcoming and supportive start to recovery. This role handles intake, documentation, and coordination with care teams in a fast-paced environment.

Qualifications include a high school diploma, healthcare-admissions experience a plus, strong organization and communication skills, and a compassionate, patient-first approach.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare or admissions is a plus.
• Strong organizational and communication skills.
• Ability to handle sensitive information with professionalism and confidentiality.
• Compassionate, patient-focused approach.

Responsibilities

• Greet and search new patients and those transporting patients upon arrival.
• Manage paperwork, data entry, insurance communications, and phones.
• Complete admission paperwork and guide patient to appropriate location.
• Ensure timely completion and notification of staff about arrival/transfer.
• Process patient information and coordinate necessary appointments with health staff.
• Demonstrate a positive, empathetic, professional attitude toward customers.
• Acknowledge and resolve patient complaints with a focus on safety.
• Maintain well-being and a structured environment for patients.
• Document clinical information in medical records and systems.
• Engage patients in activities supporting treatment goals.
• Assist with contraband checks and patient belongings as needed.
• Provide transportation when required and coordinate with staff.

Skills

Organizational skills

Communication skills

Compassionate

Confidentiality

Patient-focused approach

Education

Bachelor’s degree preferred

Social Services field is a plus

Job description

Wilmington Treatment Center is seeking an Admissions Specialist to be the first point of contact for incoming patients, ensuring a welcoming and supportive start to recovery. This role handles intake, documentation, and coordination with care teams in a fast-paced environment.

Qualifications include a high school diploma, healthcare-admissions experience a plus, strong organization and communication skills, and a compassionate, patient-first approach.