Admissions Assistant

Acadia; Wilmington (NC); On-site; USD 18,000 - 26,000; Full time

Job summary

Wilmington Treatment Center is seeking an Admissions Specialist to be the first point of contact for incoming patients, ensuring a welcoming and supportive start to recovery. This role handles intake, documentation, and coordination with care teams in a fast-paced environment.

Qualifications include a high school diploma, healthcare-admissions experience a plus, strong organization and communication skills, and a compassionate, patient-first approach.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare or admissions is a plus.
• Strong organizational and communication skills.
• Ability to handle sensitive information with professionalism and confidentiality.
• Compassionate, patient-focused approach.

Responsibilities

• Greet and search new patients and those transporting patients upon arrival.
• Manage paperwork, data entry, insurance communications, and phones.
• Complete admission paperwork and guide patient to appropriate location.
• Ensure timely completion and notification of staff about arrival/transfer.
• Process patient information and coordinate necessary appointments with health staff.
• Demonstrate a positive, empathetic, professional attitude toward customers.
• Acknowledge and resolve patient complaints with a focus on safety.
• Maintain well-being and a structured environment for patients.
• Document clinical information in medical records and systems.
• Engage patients in activities supporting treatment goals.
• Assist with contraband checks and patient belongings as needed.
• Provide transportation when required and coordinate with staff.

Skills

Organizational skills

Communication skills

Compassionate

Confidentiality

Patient-focused approach

Education

Bachelor’s degree preferred

Social Services field is a plus

Job description

Overview

Wilmington Treatment Center is seeking a detail-oriented and compassionate Admissions Specialist to join our team. In this role, you will be the first point of contact for incoming patients, helping to create a welcoming and supportive experience as they begin their recovery journey.

Schedule

Sunday - Thursday, 3:30pm - 12am

Compensation

$16/Hr

Position Overview

The Admissions Assistant is responsible for coordinating the patient intake process, ensuring all required documentation is completed accurately, and supporting a smooth transition into care. This role plays a key part in delivering a positive and efficient admissions experience.

Qualifications

• High school diploma or equivalent required
• Previous experience in a healthcare, hospital, or admissions setting is a plus
• Strong organizational and communication skills
• Ability to handle sensitive information with professionalism and confidentiality
• Compassionate, patient-focused approach

Why Choose Wilmington Treatment Center?

For over 40 years, Wilmington Treatment Center has been a trusted leader in addiction recovery for adults from all walks of life. Located in Wilmington, North Carolina, we provide a safe, supportive environment where individuals ages 18 and older can begin their journey to lasting sobriety.

Our commitment goes beyond treatment—we offer:

• Comprehensive Resources to support every stage of recovery.
• Compassionate Care from experienced professionals who understand the challenges of addiction.
• A Positive, Healing Environment designed to foster growth and long-term success.

At Wilmington Treatment Center, we believe recovery is possible for everyone. We’re here to help you reclaim your life and build a future filled with hope.

Responsibilities

ESSENTIAL FUNCTIONS

• Greet and search new patients and those transporting patients upon arrival.
• Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.
• Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing, notify the clinical lead of the patient’s arrival, and escort the patient and documentation to the appropriate location within the facility.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Ensure all required patient information is received and processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Demonstrate a positive, empathetic, and professional attitude toward customers always.
• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Ensure the well-being of patients and provide a positive, supportive, and structured environment.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.
• Document timely, accurate, and appropriate clinical information in patients’ medical records and inpatient registration or other technology systems.
• Assist in providing a safe, secure, clean and, comfortable environment for patients, significant others and, staff.
• Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.
• May obtain patient's vital signs, height, and weight as assigned and document in the patient record.
• Engage patients in activities and interactions designed to encourage the achievement of the treatment goals.
• Assist incoming patients/family members with contraband searches, and itemizing belongings and valuables when needed.
• Complete and maintain required documentation.
• Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.
• May provide transportation for the patient, or coordinate transportation with an appropriate staff member.
• Recognize that patient safety is a top priority.
• Data Entry

OTHER FUNCTIONS

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• Bachelor’s degree is preferred; Social Services field is a plus.
• One or more years’ experience in healthcare preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

AHMKT

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