Evanston Response Ambassador- Open Availability- $24HR

MFort Security Services; Evanston (IL); On-site; USD 33,000 - 34,000; Full time

Job summary

MFort Security Services is seeking a professional Concierge Evanston Ambassador to lead the lobby for premium residential and commercial buildings in Evanston, IL. This role requires strong admin and people skills, with responsibility for front desk functions, guest management, and seamless client communication.

You will coach the concierge team, enforce site policies, and collaborate with leasing teams to ensure an outstanding lobby experience across shifts.

Qualifications

• Excellent customer service, communication, multitasking; reliable under pressure.

Responsibilities

• Greet residents/guests, manage visitors/access, handle packages.
• Coordinate daily schedules with client/leasing; property rounds and issues.
• Lead and coach the concierge team; own the lobby experience.
• Oversee front desk operations including visitor management and package handling.
• Handle administrative tasks such as emails, logging information, and filing.

Skills

Customer service

Communication

Multitasking

Education

HS diploma/GED

Job description

About MFort Security Services

MFort Security Services is a trusted provider of contract security services based in Chicago, Illinois. Our mission is to deliver high-quality, client-focused service while building lasting partnerships. We pride ourselves on employing experienced, professional, and friendly security staff who reflect our commitment to safety and excellence. We invest in our employees through training, ongoing support, and a strong company culture. Our leadership team brings deep industry knowledge and is dedicated to exceeding expectations in every client engagement.

Equal Opportunity Employer - M/F/D/V

Position Summary

We are seeking a professional and motivated Concierge Evanston Ambassador to join our team. This position is responsible for leading the lobby at premium commercial and residential buildings set the tone for service, oversee front desk ops, and partner with the client/leasing team. Strong admin and people skills required..

Key Responsibilities:

• Work in commercial and Residential settings
• Greet residents/guests, manage visitors/access, handle packages
• Coordinate daily schedules with client/leasing; do property rounds and respond to issues
• Lead and coach the concierge team; "own" the lobby experience
• Oversee front desk operations including visitor management, access control, and package handling
• Handle administrative tasks such as emails, logging information, and filing as required
• Communicate effectively with clients, residents, MFort supervisors, and team members
• Enforce company policies, site post orders, and standard operating procedures
• Perform other duties as assigned by site management or MFort leadership

Qualifications:

• 18+; HS diploma/GED
• Valid IL PERC & 20-hr security training (or ability to obtain)
• 3+ years concierge/front desk leadership
• Excellent customer service, communication, multitasking; reliable under pressure
• Able to stand/walk for extended periods; pass drug/background checks

Schedule & Compensation:

• Shift: Varies - Responsible for covering all shifts (1st, 2nd, 3rd) at various luxury high-rise buildings
• Pay Rate: $24.00 per hour and progressive pay to $25 per hour within 180 days