EV Tech Support Pro — Weekend Shifts

Lucid Motors; Phoenix (AZ); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Job summary

Lucid Motors is seeking an Automotive EV Technical Support Specialist to assist customers with hardware and software issues, delivering a high level of service. The role requires 2+ years in technical support, a high school diploma, and a customer-first mindset.

You will handle cases via phone, email, SMS and chat, maintain the knowledge base, and collaborate with internal teams to resolve complex issues. Shifts run 12:30PM–9PM Pacific Time, Monday–Friday and Saturdays, with weekend coverage.

Qualifications

• 2+ years of experience in technical support or troubleshooting.
• Must have a High school Diploma or GED.
• Familiar with MS Office Suite and CRM.
• Fluent in multiple languages is highly desired.

Responsibilities

• Handling Customer Support Cases: Providing technical assistance through Phone, Email, SMS and Chat inquiries.
• Responding to customer concerns with urgency and ownership for resolutions.
• Updating Tech Tips: Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
• Testing System Functionality: Create and Maintain Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge.
• Data Integrity and Privacy: Appropriately and accurately use systems to keep customer and Lucid’s information secure and confidential.
• Availability to work weekends and support flexible schedules to support customers 365 days of the year.

Skills

Technical troubleshooting

Customer service

Communication

Multilingual

Education

High school diploma or GED

Tools

CRM

MS Office

Job description

Lucid Motors is seeking an Automotive EV Technical Support Specialist to assist customers with hardware and software issues, delivering a high level of service. The role requires 2+ years in technical support, a high school diploma, and a customer-first mindset.

You will handle cases via phone, email, SMS and chat, maintain the knowledge base, and collaborate with internal teams to resolve complex issues. Shifts run 12:30PM–9PM Pacific Time, Monday–Friday and Saturdays, with weekend coverage.