EV Technical Support Specialist

Lucid Motors

Southfield (MI)

Hybrid

USD 28,929 - 34,440

Full time

14 days+

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Job summary

Lucid Motors is hiring an Automotive EV Technical Support Specialist (Customer Care Specialist) in Southfield, MI. The role centers on assisting customers with hardware and software issues, requiring a customer-first approach and strong technical aptitude.

Expect a hybrid schedule with training and weekend flexibility. Responsibilities include handling support cases through multiple channels, updating the knowledge base, evaluating troubleshooting processes, and maintaining data privacy while

Qualifications

Availability to work weekends and support flexible schedules to support customers 365 days of the year.
Full time attendance during 3‑week training is mandatory
2+ years of experience in technical support and troubleshooting required
High school Diploma or GED required
Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
Eagerness to take on new responsibilities.
Excellent communication and technical comprehension skills.
Detail‑oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
Skilled in navigating ambiguity in a high volume, high touch atmosphere.
Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g CRM).
Familiar with Mac OS
Flexibility to work evenings shifts, weekends, or holidays.

Responsibilities

Handling Customer Support Cases: Providing technical assistance through Phone, Email, SMS and Chat inquiries.
Responding to customer concerns with urgency and ownership for resolutions.
Updating Tech Tips: Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
Evaluating Troubleshooting Processes: Assessing compatibility between new and updated technology with existing systems.
Improving Existing Processes: Reviewing proposed changes and making recommendations.
Testing System Functionality: Ensuring Lucid vehicle components work optimally.
Create and Maintain Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge.
Data Integrity and Privacy: Appropriately and accurately use systems to keep customer and Lucid’s information secure and confidential.