EV Technical Support Specialist — Customer Care

Lucid Motors; Newark (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off & holidays

401(k) retirement plan

Job summary

Lucid Motors is seeking an Automotive EV Technical Support Specialist (Customer Care Specialist) to assist customers with hardware and software issues. You will handle support cases via phone, email, SMS and chat, maintain the knowledge base, and collaborate with internal teams to resolve problems.

The role requires a customer-first mindset, strong technical comprehension, and the ability to work in a high-volume, high-touch environment. Evening, weekend, or holiday shifts may be required.

Qualifications

• 2+ years of experience in technical support and troubleshooting.
• High school Diploma or GED required.
• Availability to work weekends and support flexible schedules to support customers 365 days a year.

Responsibilities

• Handling Customer Support Cases: Providing technical assistance through Phone, Email, SMS and Chat inquiries.
• Responding to customer concerns with urgency and ownership for resolutions.
• Updating Tech Tips: Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
• Evaluating troubleshooting Processes: Assessing compatibility between new and updated technology with existing systems.
• Improving Existing Processes: Reviewing proposed changes and making recommendations.
• Testing System Functionality: Ensuring Lucid vehicle components work optimally.
• Create and Maintain Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge.
• Data Integrity and Privacy: Appropriately and accurately use systems to keep customer and Lucid’s information secure and confidential.

Skills

Weekend availability

Customer-first mindset

Excellent communication

Technical comprehension

Education

High School Diploma or GED

Tools

MS Office

CRM

Mac OS

Job description

Lucid Motors is seeking an Automotive EV Technical Support Specialist (Customer Care Specialist) to assist customers with hardware and software issues. You will handle support cases via phone, email, SMS and chat, maintain the knowledge base, and collaborate with internal teams to resolve problems.

The role requires a customer-first mindset, strong technical comprehension, and the ability to work in a high-volume, high-touch environment. Evening, weekend, or holiday shifts may be required.