Client Care / Customer Service Representative

Lucid Motors; Phoenix (AZ); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

401(k) Plan

Job summary

Lucid Motors in the Phoenix area is seeking an Automotive EV Technical Support Specialist to assist customers with hardware and software issues, delivering a high level of service.

The role requires 2+ years of technical support, a high school diploma, flexibility for evenings/weekends, and proficiency with MS Office and CRM systems. This is a full-time position with Pacific-shift hours supporting a 365-day operation.

Qualifications

• 2+ years of experience in technical support and troubleshooting.
• High school Diploma or GED required.
• Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
• Flexible, proactive, attention to detail, and strong critical thinking.

Responsibilities

• Handling Customer Support Cases: Providing technical assistance through Phone, Email, SMS and Chat inquiries.
• Responding to customer concerns with urgency and ownership for resolutions.
• Updating Tech Tips: Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
• Testing System Functionality: Demonstrate credibility and create customer confidence through emotional intelligence and product knowledge.
• Data Integrity and Privacy: Keep customer and Lucid’s information secure and confidential.
• Availability to work weekends and support flexible schedules to support customers 365 days a year.
• Full time attendance during 3-week training is mandatory.

Skills

Customer support

Troubleshooting

Communication

Multilingual

Education

High school diploma or GED

Tools

CRM software

MS Office Suite

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

As an Automotive EV Technical Support Specialist, also known as a Customer Care Specialist, you will play a crucial role in assisting customers with technical issues related to their Lucid Motors vehicle hardware and software. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with creativity and a technical support aptitude. The ability to develop excellent relationships with Lucid vehicle owners, as well as internal departments to effectively address customer concerns are crucial.

Full time shift hours from: 12:30PM - 9PM Monday - Friday / Saturday 11:30AM - 8PM. This shift will work Pacific time, so it will change locally for daylight savings.

• Handling Customer Support Cases : Providing technical assistance through Phone, Email, SMS and Chat inquiries.
• Responding to customer concerns with urgency and ownership for resolutions.
• Updating Tech Tips : Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
• Testing System Functionality : Create and Maintain Customer Relationships : Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge.
• Data Integrity and Privacy : Appropriately and accurately use systems to keep customer and Lucid’s information secure and confidential.
• Availability to work weekends and support flexible schedules to support customers 365 days of the year.

• Full time attendance during 3-week training is mandatory
• 2+ years of experience in technical support and troubleshooting required
• High school Diploma or GED required
• Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
• Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
• Familiar with MS Office Suite (e.g. g CRM).
• Flexibility to work evenings shifts, weekends, or holidays.

Automotive industry or Electric Vehicle (EV) experience highly desired

Fluent in multiple languages (Canadian French, Spanish or others).

Base Pay Range (hourly)

$At Lucid, we don’t just welcome diversity - we celebrate it! We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

At Lucid, we believe diversity strengthens everything we build. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations @ lucidmotors. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions.

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