EV Tech Support Specialist

Lucid Motors; Phoenix (AZ); Híbrido; USD 29 000 - 34 000; Tempo integral

Resumo da oferta

Lucid Motors in Phoenix, AZ is hiring for a full-time Customer Support role. You will handle cases via phone, email, SMS and chat, respond with urgency, and maintain our knowledge base with tech tips.

You will evaluate and improve troubleshooting processes while ensuring data privacy and strong customer relationships. The position requires 2+ years in tech support, MS Office and CRM familiarity, and flexibility for evenings, weekends, or holidays.

Qualificações

• Availability to work weekends and support flexible schedules to support customers 365 days of the year.
• Full time attendance during 3-week training is mandatory
• 2+ years of experience in technical support and troubleshooting required
• High school Diploma or GED required
• Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
• Eagerness to take on new responsibilities.
• Excellent communication and technical comprehension skills.
• Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
• Skilled in navigating ambiguity in a high volume, high touch atmosphere.
• Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g CRM).
• Familiar with Mac OS
• Flexibility to work evenings shifts, weekends, or holidays.

Responsabilidades

• Handling Customer Support Cases: Providing technical assistance through Phone, Email, SMS and Chat inquiries.
• Responding to customer concerns with urgency and ownership for resolutions.
• Updating Tech Tips: Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
• Evaluating troubleshooting Processes: Assessing compatibility between new and updated technology with existing systems.
• Improving Existing Processes: Reviewing proposed changes and making recommendations.
• Testing System Functionality: Ensuring Lucid vehicle components work optimally.
• Create and Maintain Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge.
• Data Integrity and Privacy: Appropriately and accurately use systems to keep customer and Lucid’s information secure and confidential.

Conhecimentos

Customer support

Technical troubleshooting

Communication

Empathy

Attention to detail

Multitasking

Flexibility

Formação académica

High school diploma or GED

Ferramentas

MS Office Suite

CRM

Mac OS

Descrição da oferta de emprego

Lucid Motors in Phoenix, AZ is hiring for a full-time Customer Support role. You will handle cases via phone, email, SMS and chat, respond with urgency, and maintain our knowledge base with tech tips.

You will evaluate and improve troubleshooting processes while ensuring data privacy and strong customer relationships. The position requires 2+ years in tech support, MS Office and CRM familiarity, and flexibility for evenings, weekends, or holidays.