Customer Care Specialist (Full-Time)

Lucid Motors; Southfield (MI); Hybrid; USD 28,929 - 34,440; Full time

Job summary

Lucid Motors is hiring an Automotive EV Technical Support Specialist (Customer Care Specialist) in Southfield, MI. The role centers on assisting customers with hardware and software issues, requiring a customer-first approach and strong technical aptitude.

Expect a hybrid schedule with training and weekend flexibility. Responsibilities include handling support cases through multiple channels, updating the knowledge base, evaluating troubleshooting processes, and maintaining data privacy while

Qualifications

• Availability to work weekends and support flexible schedules to support customers 365 days of the year.
• Full time attendance during 3‑week training is mandatory
• 2+ years of experience in technical support and troubleshooting required
• High school Diploma or GED required
• Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
• Eagerness to take on new responsibilities.
• Excellent communication and technical comprehension skills.
• Detail‑oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
• Skilled in navigating ambiguity in a high volume, high touch atmosphere.
• Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g CRM).
• Familiar with Mac OS
• Flexibility to work evenings shifts, weekends, or holidays.

Responsibilities

• Handling Customer Support Cases: Providing technical assistance through Phone, Email, SMS and Chat inquiries.
• Responding to customer concerns with urgency and ownership for resolutions.
• Updating Tech Tips: Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
• Evaluating Troubleshooting Processes: Assessing compatibility between new and updated technology with existing systems.
• Improving Existing Processes: Reviewing proposed changes and making recommendations.
• Testing System Functionality: Ensuring Lucid vehicle components work optimally.
• Create and Maintain Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge.
• Data Integrity and Privacy: Appropriately and accurately use systems to keep customer and Lucid’s information secure and confidential.

Skills

Technical support

Troubleshooting

Customer service

Communication

Education

High school Diploma or GED

Tools

MS Office Suite

Mac OS

CRM software

Job description

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software‑defined vehicle architecture, our award‑winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in‑house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

As an Automotive EV Technical Support Specialist, also known as a Customer Care Specialist, you will play a crucial role in assisting customers with technical issues related to their Lucid Motors vehicle hardware and software. To be successful in this role, you must have a customer‑first approach, thrive in ambiguous and unexpected environments, tackle all challenges with creativity and a technical support aptitude. The ability to develop excellent relationships with Lucid vehicle owners, as well as internal departments to effectively address customer concerns, is crucial.

The address of Lucid Motors office is: 26533 Evergreen Road, Travelers Tower II, Southfield, MI 48076.

This position offers the potential for a hybrid schedule, meaning work‑from‑home flexibility on Fridays and Saturdays. This option is not guaranteed and is based on individual performance, reliability, and the ability to work independently.

Full time shift hours from 3:30 pm – 12:00 am EDT.

Responsibilities include:

• Handling Customer Support Cases: Providing technical assistance through Phone, Email, SMS and Chat inquiries.
• Responding to customer concerns with urgency and ownership for resolutions.
• Updating Tech Tips: Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
• Evaluating Troubleshooting Processes: Assessing compatibility between new and updated technology with existing systems.
• Improving Existing Processes: Reviewing proposed changes and making recommendations.
• Testing System Functionality: Ensuring Lucid vehicle components work optimally.
• Create and Maintain Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge.
• Data Integrity and Privacy: Appropriately and accurately use systems to keep customer and Lucid’s information secure and confidential.

Qualifications:

• Availability to work weekends and support flexible schedules to support customers 365 days of the year.
• Full time attendance during 3‑week training is mandatory
• 2+ years of experience in technical support and troubleshooting required
• High school Diploma or GED required
• Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
• Eagerness to take on new responsibilities.
• Excellent communication and technical comprehension skills.
• Detail‑oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
• Skilled in navigating ambiguity in a high volume, high touch atmosphere.
• Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g CRM).
• Familiar with Mac OS
• Flexibility to work evenings shifts, weekends, or holidays.

Nice to Have

• Automotive industry or Electric Vehicle (EV) experience highly desired
• Fluent in multiple languages (Canadian French, Spanish or others).

Base Pay Range (hourly):

$21 - $25 USD

Compensation & Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity

Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need an accommodation to participate in the application process, please contact [e-mail].

Candidate Data Privacy

By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.