EV Service & Warranty Specialist

Harbinger Motors Inc.; Los Angeles (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Stock options

401k

Vacation bonus

Wellness benefits

Cell phone stipend

Meals and stocked kitchens

Job summary

Harbinger Motors Inc. seeks a Vehicle Service Support Technician to serve as the primary contact for customers, dealers, ASPs, and internal stakeholders throughout the vehicle ownership and warranty lifecycle.

You will provide diagnostic guidance, case management, and ensure accurate documentation and timely resolutions. We welcome candidates with strong mechanical/electrical diagnostic aptitude, experience in EV or fleet service operations, and excellent communication skills.

Qualifications

• Degree in Automotive Technology, Diesel Technology, Electrical Technology, or a related technical field preferred.
• Equivalent combination of education, training, and relevant experience will be considered.
• Experience supporting automotive, commercial vehicle, EV, fleet, or technical service operations preferred.

Responsibilities

• Serve as the primary contact for service-related inquiries from customers, dealers, and service partners.
• Respond to questions regarding vehicle operation, maintenance requirements, warranty coverage, roadside assistance, and service network support.
• Provide timely and professional communication while ensuring a positive customer experience.
• Maintain ownership of assigned service cases from initial contact through closure.
• Document all case activity accurately within designated case management systems.
• Ensure proper documentation of service events, including: Customer Complaint; Correction; Payment approvals; Customer and dealer communications; Follow-up activities.
• Provide diagnostic direction and technical assistance to dealers, ASPs, and field personnel.
• Lead the resolution of complex technical, warranty, and field service issues.
• Escalate concerns appropriately while coordinating support from Engineering, Quality, Purchasing, Production, and Supplier teams.
• Review technical documentation and provide feedback to improve serviceability, reliability, and customer support processes.
• Review and authorize warranty, policy, and goodwill requests in accordance with company guidelines.
• Process warranty-related parts requests and Return Material Authorizations (RMAs).
• Support warranty claim review and approval processes while ensuring compliance with established procedures.
• Participate in recalls, field campaigns, service bulletins, and product improvement initiatives.
• Collaborate with internal departments to ensure timely issue resolution and customer satisfaction.
• Support ongoing enhancements to service processes, documentation, systems, and reporting.
• Contribute to the development and refinement of labor operation standards and labor time guides.
• Identify opportunities to improve customer experience, operational efficiency, and service network performance.
• Participate in knowledge sharing, peer mentoring, and team development activities.
• Maintain an annual training and development plan.
• Participate in technical, product, and professional skills training as required.

Skills

Communication

Customer service

Organization

Problem-solving

Detail-oriented

Multitasking

MS Office

Bilingual

Education

Automotive Technology degree

Electrical Technology

Diesel Technology

Related technical field

Tools

Case management software

Microsoft Office

Job description

Harbinger Motors Inc. seeks a Vehicle Service Support Technician to serve as the primary contact for customers, dealers, ASPs, and internal stakeholders throughout the vehicle ownership and warranty lifecycle.

You will provide diagnostic guidance, case management, and ensure accurate documentation and timely resolutions. We welcome candidates with strong mechanical/electrical diagnostic aptitude, experience in EV or fleet service operations, and excellent communication skills.