EV Service Concierge: Customer-First Advisor

Rivian; Caledonia (MI); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

401(k) Plan

Employee Stock Purchase Program

Health, dental, and vision insurance

Job summary

Rivian is seeking a Service Advisor in Michigan to be the central contact for owners during their service experience. You will translate complex vehicle needs into clear, confident language and coordinate with the service production team to ensure seamless service intake and handover.

The role emphasizes empathy, organization, and brand-aligned hospitality, with opportunities across entry to senior levels based on business needs and demonstrated performance.

Qualifications

• Experience in a customer-facing role is required.
• Exceptional written and verbal communication skills in English.
• Must be available for a 40-hour work week, including weekends, holidays, and varied shifts.

Responsibilities

• Serve as the primary point of contact for owners from appointment scheduling to vehicle handover.
• Translate technician notes into clear information for owners and set expectations.
• Proactively communicate status updates and manage timelines.
• Explain estimates and invoices with clarity and accuracy.

Skills

Customer service

English communication

Organization

Education

High School Diploma or GED

Tools

CRM systems

Windows

Google Workspace

Mac

Job description

Rivian is seeking a Service Advisor in Michigan to be the central contact for owners during their service experience. You will translate complex vehicle needs into clear, confident language and coordinate with the service production team to ensure seamless service intake and handover.

The role emphasizes empathy, organization, and brand-aligned hospitality, with opportunities across entry to senior levels based on business needs and demonstrated performance.