EV Service Concierge & Customer Advocate

Rivian Automotive; Miami (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Rivian Automotive in Miami is seeking a Service Advisor to be the central point of contact for owners throughout their service experience. This role requires empathy, organization, and a brand-focused individual who thrives on creating positive interactions and seamless processes with the service team.

This level-agnostic posting is designed to recruit Service Advisor candidates across various seniority levels; the shift is Monday through Friday, 12pm–9pm, to ensure consistent, customer-focused

Responsibilities

• Serve as the primary point of contact for owners, managing the service experience from initial appointment scheduling to vehicle handover.
• Listen actively to understand owner concerns, accurately document them in the repair order, and set clear expectations for the visit.
• Translate technical information from technicians into simple, understandable language for owners.
• Proactively communicate updates on vehicle status, managing timelines and ensuring a transparent process.
• Coordinate with the Parts and Production teams to ensure all aspects of the service visit are aligned.
• Prepare and explain estimates and invoices with clarity and accuracy.
• Ensure every owner leaves feeling cared for, confident in the work performed, and more connected to the Rivian brand.

Job description

Rivian Automotive in Miami is seeking a Service Advisor to be the central point of contact for owners throughout their service experience. This role requires empathy, organization, and a brand-focused individual who thrives on creating positive interactions and seamless processes with the service team.

This level-agnostic posting is designed to recruit Service Advisor candidates across various seniority levels; the shift is Monday through Friday, 12pm–9pm, to ensure consistent, customer-focused