EV Service Concierge: Customer Experience

Rivian Automotive; San Francisco (CA); On-site; USD 40,000 - 46,000; Full time

Job summary

Rivian is seeking a Service Advisor to be the main contact for owners, guiding them through the service experience with empathy and precision. The role collaborates with the service production team to translate complex vehicle needs into clear, confident communication.

This level-agnostic posting targets candidates across experience levels, emphasizes hospitality standards, and supports new service center launches, with on-site responsibilities and a focus on flawless execution.

Qualifications

• High School Diploma or GED preferred.
• Must be 21+ with a valid driver’s license.
• Available for a 40-hour week, including weekends/holidays.
• Proficient with laptops, computers and modern software suites.

Responsibilities

• Serve as the primary contact for owners from appointment to handover.
• Listen to owner concerns, document in the repair order, set expectations.
• Translate technician notes into clear language for owners.
• Provide timely status updates and manage timelines.
• Coordinate with Parts and Production to align service activities.
• Explain estimates and invoices with clarity and accuracy.
• Maintain exemplary records of customer communications and repairs.

Skills

Customer-facing experience

Communication skills

English fluency

Scheduling & billing systems

Brand hospitality

Education

High School Diploma or GED

Tools

CRM systems

Windows

Google Workspace

Mac

Job description

Rivian is seeking a Service Advisor to be the main contact for owners, guiding them through the service experience with empathy and precision. The role collaborates with the service production team to translate complex vehicle needs into clear, confident communication.

This level-agnostic posting targets candidates across experience levels, emphasizes hospitality standards, and supports new service center launches, with on-site responsibilities and a focus on flawless execution.