Electric Vehicle Service Concierge

Rivian Automotive; San Francisco (CA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Paid vacation

Medical insurance

401(k) plan

Employee Stock Purchase Program

Job summary

Rivian is seeking a Service Advisor to be the frontline liaison for owners, guiding them through the service journey with empathy and clarity. You will translate technical needs into plain language, manage expectations, and collaborate with service teams to ensure a seamless experience.

The role supports multiple seniority levels and emphasizes hospitality, brand representation, and efficient process management in Rivian’s service centers in the California market.

Qualifications

• Must have customer-facing experience.
• Background in hospitality, retail, or fast-paced environments is valued.
• Automotive service experience is a plus but not required.
• Able to de-escalate situations with empathy and professionalism.

Responsibilities

• Serve as primary contact for owners from appointment to handover.
• Document owner concerns and set expectations for visits.
• Translate technician notes into clear owner communications.
• Proactively update on vehicle status and timelines.
• Coordinate with Parts and Production teams for service alignment.
• Explain estimates and invoices clearly.

Skills

Customer engagement

Hospitality

Communication

Organization

De-escalation

Education

High School Diploma or GED

Tools

CRM systems

Windows

Google Workspace

MacOS

Job description

Rivian is seeking a Service Advisor to be the frontline liaison for owners, guiding them through the service journey with empathy and clarity. You will translate technical needs into plain language, manage expectations, and collaborate with service teams to ensure a seamless experience.

The role supports multiple seniority levels and emphasizes hospitality, brand representation, and efficient process management in Rivian’s service centers in the California market.