EV Service Concierge

Rivian; Bethel Park (Allegheny County); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Insurance: medical, dental, vision

401(k) Plan

Employee Stock Purchase Program

Job summary

Rivian is seeking a Service Advisor to be the frontline contact for owners during their service journey. You will document concerns, translate technical details for customers, and coordinate with the service production team to ensure smooth vehicle handovers.

Ideal candidates excel in customer service, organization, and clear communication, and can adapt to a fast-paced environment while upholding Rivian’s hospitality standards.

Qualifications

• Experience in a customer-facing role is required.
• Backgrounds in hospitality, retail, or fast-paced environments are valued.
• Ability to read and speak fluent English.

Responsibilities

• Serve as the primary contact for owners throughout the service experience.
• Document concerns and set clear expectations for visits; translate tech info for owners.
• Proactively communicate status and manage timelines.

Skills

Customer service

Communication

Organization

English proficiency

Education

High School Diploma

Tools

CRM systems

Google Workspace

Windows

Job description

Rivian is seeking a Service Advisor to be the frontline contact for owners during their service journey. You will document concerns, translate technical details for customers, and coordinate with the service production team to ensure smooth vehicle handovers.

Ideal candidates excel in customer service, organization, and clear communication, and can adapt to a fast-paced environment while upholding Rivian’s hospitality standards.