EV Service Advisor & Customer Concierge

Rivian; Tualatin (OR); On-site; USD 39,686 - 56,677; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Health coverage

Dental coverage

Vision coverage

Medication coverage

Short-term and long-term disability

401(k) plan

Employee Stock Purchase Program

Job summary

Rivian is seeking a Service Advisor in Oregon to be the main contact for owners through their service journey. You will translate complex vehicle needs into clear, confident explanations and coordinate with the service production team to deliver a seamless experience.

Responsibilities include documenting concerns, updating owners, and preparing accurate estimates and invoices while upholding Rivian brand standards and hospitality.

Qualifications

• Experience in a customer-facing role required.
• Automotive service experience is a plus but not required for entry-level roles.
• Ability to lift up to 50 lbs. and perform physical tasks.
• Must be at least 21 years old with a valid driver’s license.
• Ability to read, write, and speak fluent English.

Responsibilities

• Serve as the primary point of contact for owners from scheduling to vehicle handover.
• Listen to owner concerns, document them in the repair order, and set clear expectations for the visit.
• Translate technical information from technicians into clear owner explanations.
• Proactively communicate updates on vehicle status and manage timelines.
• Coordinate with Parts and Production teams to align service visits.
• Explain estimates and invoices clearly to owners.
• Uphold Rivian hospitality, presentation, and process standards in every interaction.
• Act as the on-site liaison between Rivian’s Service Support Operations Center and local Service Center operations.

Skills

Customer service

Communication

Organization

English fluency

Physical ability

Tech literacy

Education

High School Diploma or GED

Tools

CRM systems

Windows

Google Workspace

MacOS

Job description

Rivian is seeking a Service Advisor in Oregon to be the main contact for owners through their service journey. You will translate complex vehicle needs into clear, confident explanations and coordinate with the service production team to deliver a seamless experience.

Responsibilities include documenting concerns, updating owners, and preparing accurate estimates and invoices while upholding Rivian brand standards and hospitality.