EV Sector Technical Key Account Leader

Atlas Copco Group; Wixom (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Atlas Copco Group in Wixom, MI seeks a Technical Service & Business Development Manager Specialist to serve as the local technical and commercial representative within assigned facilities. You will execute Service Agreements and grow opportunities across the IAS portfolio.

You will build strong plant relationships, lead pipeline development, and support sales teams with technical guidance, aiming to protect existing business and expand revenue through services, parts, repairs, software,

Qualifications

• Minimum 5 years of Atlas Copco IAS technical or service experience.
• Strong understanding of Atlas Copco IAS products, technologies, and applications.
• Demonstrated customer-facing experience.
• Business development and sales experience preferred.

Responsibilities

• Execute all obligations associated with assigned Service Agreements.
• Support customer production needs and maintain strong plant-level relationships.
• Manage and track open service issues, repairs, and corrective actions.
• Coordinate with Service Operations, Repair Centers, and Inside Sales to ensure customer commitments are met.
• Deliver monthly operational reviews and KPI reporting as required.
• Drive customer satisfaction and retention.
• Act as the technical local growth leader for Atlas Copco IAS by identifying, developing, and supporting opportunities across all product and service offerings.
• Identify and develop opportunities for SLA, New Equipment Sales, Spare Parts, Repairs, Equipment Retrofits and Upgrades, Software Solutions, Technical Training Programs, and Process Optimization.
• Serve as the primary local Atlas Copco IAS representative within assigned facilities.
• Build relationships with maintenance, engineering, production, purchasing, and management personnel.
• Conduct routine plant walks to identify improvement/business opportunities.
• Uncover customer pain points and develop value-based solutions.
• Promote Atlas Copco IAS capabilities across all technologies and product lines.
• Support Key Account Managers and Regional Sales Teams with customer strategy and account development.
• Maintain an active pipeline of identified opportunities.
• Document and track opportunities within CRM.
• Provide monthly business development updates and forecasts.
• Generate leads and introductions for Atlas Copco sales teams.
• Collaborate with Inside Sales, Service Operations, and Product Specialists to convert opportunities into orders.
• Serve as the local technical resource for Atlas Copco IAS technologies.
• Provide technical guidance and troubleshooting support.
• Support implementation of new products, software, and service offerings.
• Educate customers on best practices and emerging technologies.
• Act as the voice of the customer by communicating market feedback, competitive activity, and customer needs.

Skills

Customer relationships

Communication

Presentation skills

Problem solving

Entrepreneurial mindset

Tools

CRM software

Job description

Atlas Copco Group in Wixom, MI seeks a Technical Service & Business Development Manager Specialist to serve as the local technical and commercial representative within assigned facilities. You will execute Service Agreements and grow opportunities across the IAS portfolio.

You will build strong plant relationships, lead pipeline development, and support sales teams with technical guidance, aiming to protect existing business and expand revenue through services, parts, repairs, software,