Technical Key Account Manager - EV Segment

Atlas Copco Holding GmbH; Wixom, Northern (MI, KY); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Atlas Copco IAS is seeking a Technical Service & Business Development Manager Specialist in Michigan to serve as the primary local technical and commercial representative within assigned customer facilities. You will execute Service Agreements, drive growth opportunities, and advise maintenance, engineering, and plant leadership.

You will build relationships, manage service issues, lead pipeline development, and support sales teams with technical guidance across the portfolio, including

Qualifications

• Excellent communication and presentation skills.
• Strong customer relationship management abilities.
• Strong technical troubleshooting skills.
• Ability to identify and develop sales opportunities.

Responsibilities

• Contract Execution & Customer Support: Execute all obligations of Service Agreements, support production needs, manage open service issues, coordinate with operations, deliver monthly reviews, drive satisfaction and retention.
• Business Development & Sales Growth: Identify and support opportunities across services, spare parts, repairs, retrofits, software and training.
• Customer Engagement: Serve as the local Atlas Copco IAS representative, build relationships, conduct plant walks, uncover pain points, promote capabilities, support account development.
• Pipeline Management & Opportunity Development: Maintain active pipeline, document opportunities in CRM, provide monthly updates, generate leads, collaborate with teams to convert opportunities into orders.
• Technical Leadership & Product Advocacy: Serve as technical resource, provide guidance, support product implementations, educate customers, communicate market feedback.

Skills

Communication

Presentation

Customer relationship management

Technical troubleshooting

Sales opportunity development

Job description

Technical Key Account Manager - EV Segment

Your role

The Technical Service & Business Development Manager Specialist serves as the primary local Atlas Copco IAS technical and commercial representative within assigned customer facilities. This role is responsible for successfully executing existing Service Agreements while proactively identifying, developing, and driving growth opportunities across the entire Atlas Copco IAS portfolio.

Leveraging strong technical expertise and customer relationships, the Technical Service & Business Development Manager Specialist acts as a trusted advisor to maintenance, engineering, production, and plant leadership teams. The position is focused on protecting existing business, enhancing customer satisfaction, and expanding Atlas Copco IAS revenue through Service Agreements, Spare Parts, Repairs, Software, Retrofits, Training, and New Equipment opportunities.

Job Responsibilities

Contract Execution & Customer Support

• Execute all obligations associated with assigned Service Agreements
• Support customer production needs and maintain strong plant-level relationships
• Manage and track open service issues, repairs, and corrective actions
• Coordinate with Service Operations, Repair Centers, and Inside Sales to ensure customer commitments are met
• Deliver monthly operational reviews and KPI reporting as required
• Drive customer satisfaction and retention

Business Development & Sales Growth

Act as the technical local growth leader for Atlas Copco IAS by identifying, developing, and supporting opportunities across all product and service offerings.

• Service Level Agreements (SLA)
• New Equipment Sales
• Spare Parts
• Repairs
• Equipment Retrofits and Upgrades
• Software Solutions (ToolsNet8)
• Technical Training Programs
• Productivity and Process Optimization Projects

Customer Engagement

• Serve as the primary local Atlas Copco IAS representative within assigned facilities
• Build relationships with maintenance, engineering, production, purchasing, and management personnel
• Conduct routine plant walks to identify improvement/business opportunities
• Uncover customer pain points and develop value-based solutions
• Promote Atlas Copco IAS capabilities across all technologies and product lines
• Support Key Account Managers and Regional Sales Teams with customer strategy and account development

Pipeline Management & Opportunity Development

• Maintain an active pipeline of identified opportunities
• Document and track opportunities within CRM
• Provide monthly business development updates and forecasts
• Generate leads and introductions for Atlas Copco sales teams
• Collaborate with Inside Sales, Service Operations, and Product Specialists to convert opportunities into orders

Technical Leadership & Product Advocacy

• Serve as the local technical resource for Atlas Copco IAS technologies
• Provide technical guidance and troubleshooting support
• Support implementation of new products, software, and service offerings
• Educate customers on best practices and emerging technologies
• Act as the voice of the customer by communicating market feedback, competitive activity, and customer needs

Experience Requirements

• Minimum 5 years of Atlas Copco IAS technical or service experience
• Strong understanding of Atlas Copco IAS products, technologies, and applications
• Demonstrated customer-facing experience
• Business development and sales experience preferred

Knowledge / Educational Requirements

• Excellent communication and presentation skills
• Strong customer relationship management abilities
• Strong technical troubleshooting skills
• Ability to identify and develop sales opportunities
• Understanding of service, aftermarket, and industrial manufacturing environments
• Strong organizational and time management skills

Personality Requirements

• Self-starter with an entrepreneurial mindset
• Strong customer focus
• Results-oriented and accountable
• Comfortable working independently
• Ability to balance technical expertise with commercial objectives
• Strong relationship builder

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.