EV Field Service Technician (Night Shift)

Rivian; Duncan (OK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Life insurance

Medical insurance

Dental insurance

Vision insurance

Short-term disability insurance

Long-term disability insurance

401(k) Plan

Employee Stock Purchase Program

Job summary

Rivian is seeking a hands-on Field Service Technician to support Rivian vehicle repairs. The role may operate remotely or travel to various locations, including the production plant, to provide vehicle support as needed.

This level-agnostic posting targets technicians across seniorities based on business needs. The position requires a collaborative mindset, strong tool skills, and the ability to work in a fast-paced environment.

Qualifications

• High School Diploma or GED is preferred.
• Proficient in using hand tools and power tools.
• Must be at least 21 years old.
• Must possess a valid driver’s license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period.
• Ability to drive a non-commercial truck and trailer is preferred.
• Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs.
• Proficient with laptops or computers in Windows or Mac environments.
• Strong organizational skills, attention to detail, and an eagerness to learn.
• Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.
• Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).
• Ability to read and speak fluent English.
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
• This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

Responsibilities

• Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
• Identify and explain the Rivian product line, EV framework, tools, and accessories.
• Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
• Conduct road tests to ensure the quality of repairs.
• Manage necessary parts operations, including ordering, receiving, shipping, and inventory.
• Identify areas of improvement and provide feedback to senior technicians or leadership.
• Support service campaigns and containment initiatives.
• Ensure that all work and technical notes are properly documented for internal and external use.
• Work collaboratively with a team spirit and maintain high-quality work with minimal supervision.
• Communicate with a high level of professionalism in customer-facing situations.
• Stay current with technical skills and complete required training.

Skills

English proficiency

Customer interaction

Team collaboration

Tool proficiency

Education

High School Diploma or GED

Tools

Windows

Mac

Job description

Rivian is seeking a hands-on Field Service Technician to support Rivian vehicle repairs. The role may operate remotely or travel to various locations, including the production plant, to provide vehicle support as needed.

This level-agnostic posting targets technicians across seniorities based on business needs. The position requires a collaborative mindset, strong tool skills, and the ability to work in a fast-paced environment.