EV Field Service Technician: Diagnostics, Repairs & Upgrades

Orange EV; Chicago (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Orange EV in Chicago region seeks a Field Service Technician to diagnose, repair, and perform root-cause analysis on local vehicles. You will evaluate Remote Monitoring System data, document all service activity, and provide technical support to customers, sales, and third-party providers.

Responsibilities include planning and executing a regional service strategy, coordinating with site managers and electricians on charging infrastructure, and delivering operator and maintenance training.

Qualifications

• High School Diploma; related technical degree preferred.
• 1+ years of automotive or electrical experience.
• Proficient with MS Office (Excel, Word, TEAMS).
• Analytical approach to problem solving.
• Ability to lift up to 50 lbs and up to 75–100 lbs occasionally.
• Strong written and verbal communication skills.

Responsibilities

• Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair.
• Represent Orange EV in the utmost professional manner.
• Utilize the Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs.
• Accurately record all service activity in the service record-keeping system.
• Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario.
• Work with the site manager and the electrician regarding the logistics of charging infrastructure location, cost, and timing.
• Evaluate conversion vehicle candidates and prepare a thorough report on the condition.
• Support Customer Technicians and Third-Party Service Providers with ancillary repairs.
• Provide a secure remote location for tools, parts, and other necessary items.
• Deliver Operator and Maintenance training in addition to sales and business development support.
• Travel as required for initial training and to ensure service team goals and customer needs are met.

Skills

Customer service

Analytical thinking

MS Office

Education

High School Diploma

Technical degree preferred

Job description

Orange EV in Chicago region seeks a Field Service Technician to diagnose, repair, and perform root-cause analysis on local vehicles. You will evaluate Remote Monitoring System data, document all service activity, and provide technical support to customers, sales, and third-party providers.

Responsibilities include planning and executing a regional service strategy, coordinating with site managers and electricians on charging infrastructure, and delivering operator and maintenance training.