EV Experience Guide III: Customer Concierge

Rivian; Malvern, King of Prussia (Chester County, PA); On-site; USD 29,466 - 32,718; Full time

Benefits offered by this job

Paid vacation

Medical and dental insurance

401(k) Plan

Job summary

Rivian is seeking a Product Guide III to enhance customer engagement and deliver memorable experiences in Malvern, PA. This role involves welcoming customers, addressing their needs, and exceeding expectations through exciting demonstrations and deliveries.

The ideal candidate has over 2 years of customer service experience and a passion for providing exceptional service in a dynamic environment. A thorough understanding of the automotive industry is a plus. Benefits include a competitive hourly rate and comprehensive insurance.

Qualifications

• 2+ years' experience in a customer-oriented role.
• At least 18 years old; 21+ to operate Rivian vehicles.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Welcome and engage customers for a positive experience.
• Achieve performance indicators for customer interactions.
• Provide individualized experiences and demonstrations.

Skills

Customer service experience

Sales

Communication skills

Technical knowledge in automotive

Education

High School Diploma or GED

Tools

POS software

CRM software

Google Workspace

Job description

Rivian is seeking a Product Guide III to enhance customer engagement and deliver memorable experiences in Malvern, PA. This role involves welcoming customers, addressing their needs, and exceeding expectations through exciting demonstrations and deliveries.

The ideal candidate has over 2 years of customer service experience and a passion for providing exceptional service in a dynamic environment. A thorough understanding of the automotive industry is a plus. Benefits include a competitive hourly rate and comprehensive insurance.