Product Guide III: Lead Customer Experience

Socket.dev; Glendale (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

401(k) Plan

Benefits package

Paid time off

Job summary

Rivian is seeking a Product Guide III in Glendale, CA, to represent the brand and deliver memorable, customer-centric experiences. You will lead demonstrations, coordinate vehicle deliveries, and help drive brand loyalty across our community.

The role emphasizes staying current with product knowledge, using POS and CRM tools, and collaborating with teams to ensure premium retail presentation and service excellence.

Qualifications

• 2+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment preferred.

Responsibilities

• Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceeded.
• Responsible for achieving key performance indicators such as leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience (NPS & survey results).
• Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries.
• Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demand generation, lead generation, product deep-dives, gear demos, trip planning, food and beverage offerings, and community events.

Job description

Rivian is seeking a Product Guide III in Glendale, CA, to represent the brand and deliver memorable, customer-centric experiences. You will lead demonstrations, coordinate vehicle deliveries, and help drive brand loyalty across our community.

The role emphasizes staying current with product knowledge, using POS and CRM tools, and collaborating with teams to ensure premium retail presentation and service excellence.