EV Charging Reliability & Dispatch Lead

ChargerHelp; Los Angeles (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

ChargerHelp is seeking a Reliability Coordinator in Los Angeles, CA, to handle real-time issue responses and dispatch coordination for EV charging stations. The ideal candidate will manage multiple issues, dispatch technicians with clear instructions, and handle customer communications.

Key requirements include experience in field service coordination, strong problem-solving skills, and the ability to work in a fast-paced environment. Familiarity with EV charging hardware and customer support tools is preferred.

Qualifications

• Experience in dispatching, field service coordination, or technical support.
• Strong written communication and documentation skills.
• Ability to analyze technical information and communicate it clearly.

Responsibilities

• Coordinate real-time responses to EV charging issues across assigned portfolios.
• Dispatch technicians and service partners with actionable instructions.
• Review tickets and internal notes to understand reported issues.

Skills

Dispatch experience

Technical support

Problem-solving

Communication skills

Detail-oriented

Tools

Zendesk

Slack

OCPP

Google Workspace

Microsoft Office

Job description

ChargerHelp is seeking a Reliability Coordinator in Los Angeles, CA, to handle real-time issue responses and dispatch coordination for EV charging stations. The ideal candidate will manage multiple issues, dispatch technicians with clear instructions, and handle customer communications.

Key requirements include experience in field service coordination, strong problem-solving skills, and the ability to work in a fast-paced environment. Familiarity with EV charging hardware and customer support tools is preferred.