EV Charger Technical Support Engineer

ChargeTronix; Irvine, Northern (CA, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Opportunity for advancement

Job summary

Chargetronix in Costa Mesa, CA is seeking an EV Charger Technical Support Specialist. You will diagnose and repair DC EV chargers, provide technical assistance to customers and field technicians, review tickets, troubleshoot issues, and ensure customer satisfaction in a fast-paced environment.

A Bachelor’s degree in electrical/computer engineering or related field is preferred; strong hardware/PCB knowledge and experience with low voltage components are essential.

Qualifications

• Bachelor’s degree in electrical engineering, computer engineering, power electronics or related field preferred but not required. (Recent graduates highly encouraged to apply)
• Strong understanding of hardware and PCB functionality.
• Hands-on experience with low voltage components i.e. 12v/24v power supplies, breadboards, CM Boards, x86s, RAM, SSD Cards.
• Proven experience in technical support or field service, preferably in the electric vehicle industry.
• Strong understanding of electrical systems, including AC and DC power distribution, wiring diagrams, and root cause analysis.
• Proficiency in using diagnostic tools for troubleshooting electronic devices, networking, software and hardware.
• Basic knowledge of Linux OS and networks.
• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences effectively.
• Customer-focused attitude with a passion for providing exceptional service and support.
• Ability to work independently and prioritize tasks in a dynamic environment.

Responsibilities

• Provide prompt and courteous technical support to customers via written and verbal communication.
• Diagnose technical issues with EV charging equipment remotely.
• Assist customers and field technicians with installation procedures, configuration settings, diagnosis and software updates for EV charging stations.
• Maintain accurate records of customer interactions, technical issues, and resolutions in a CRM/Ticketing system.
• Collaborate with cross-functional teams, including engineering, product management, and sales, to elevate complex issues and contribute to product improvement initiatives.
• Work independently and meet deadlines
• Willingness to travel domestically.
• Other duties as assigned.

Skills

Customer-focused

Technical communication

Remote diagnostics

Troubleshooting

Electrical systems

Linux basics

Documentation

Education

Bachelor’s degree in electrical engineering or related field

Tools

CRM/Ticketing systems

Diagnostic tools

Networking

Job description

Chargetronix in Costa Mesa, CA is seeking an EV Charger Technical Support Specialist. You will diagnose and repair DC EV chargers, provide technical assistance to customers and field technicians, review tickets, troubleshoot issues, and ensure customer satisfaction in a fast-paced environment.

A Bachelor’s degree in electrical/computer engineering or related field is preferred; strong hardware/PCB knowledge and experience with low voltage components are essential.